Refund Policy

We greatly appreciate your patronage, and we want to provide you with the best online shopping experience. It’s important to note that, as a company, we do not offer refunds. We strive to ensure that our customers have a clear understanding of our policy, and we’re here to help in any way we can.

Our Process: 

When you place an order on our website, we will ship it within 3-5 working days, and you’ll receive a dispatch notification on your registered mobile number once the order is on its way. If the item is out of stock, you have the option to select a new item of the same value.

Shipping Returns: In the event that you have concerns with your purchase, please mail the product to: 14 E L Senanayake Veediya, Kandy. It’s important to note that you will be responsible for covering the shipping costs for returning the item, and these costs are non-refundable.

Your Satisfaction Matters: Though we do not offer refunds, we are committed to ensuring your satisfaction with your shopping experience. Please don’t hesitate to reach out if you have any questions or need assistance. We’re here to assist you every step of the way.

Please Note:

• Contact us via email at info@fe.lk or call our hotline 0812 204 315 if you have any concerns.
• For exchanges of online orders, we do not facilitate them at our retail outlets. Please contact us via info@fe.lk or call our hotline 0812 204 315 for further assistance.
• In case you receive damaged or defective items or if the item delivered is different from your order, we will arrange the courier service free of charge.
• To avoid any issues with the refund process, ensure the product is returned in fully resalable condition.
• Once a package has been shipped, changes to the delivery address cannot be accommodated.

Thank you for choosing Fashion Edge. We are grateful for your business and appreciate your understanding of our policy. If you need assistance or have any questions, please reach out to us. We’re here to serve you to the best of our ability.